Appointments

Appointments can be made by contacting the practice on 6344 7991 or online.

Online bookings should be made with your regular Doctor and can be accessed by clicking the BOOKINGS button located here.

If you are unable to find an appointment or you need an urgent appointment please contact the practice on 6344 7991.

Appointments are normally made for 10-15 minutes. Extended consultations are available upon request. Please let us know at the time of booking if you think you will need more time with your doctor.

We will endeavour to make the appointment for your preferred doctor at a time that suits.

Our practice staff triage patients when making appointments to ensure that urgent medical matters are provided timely care. Please make it clear to our reception staff if you are very ill and require an urgent appointment.

Telehealth Appointments

Telephone or video calls are available for patients that usually attend the practice and who have seen their doctor face-to-face at least once in the last 12 months.

You can arrange a telehealth or video consultation through our reception staff. A deposit will be taken at the time of booking.

Interpreter Service

If you or a family member require an interpreter, we can organise this for you. Please let us know when you make the appointment.

In the case of an emergency please ring 000 and request an ambulance.

CANCELLATION POLICY

Please let us know if you are unable to keep your appointment. Where possible we like to be notified of cancellations 24 hours prior. We are always happy to reschedule appointments, subject to availability.

Fees may be charged for cancellations not notified

FEES

The tenant doctors run private billing practices that reflect the quality of their services.

The practice does however offer a discounted rate for pensioners and health care card holders and we bulk-bill children and students on concession cards under the age of 18.

We offer the Medicare Online claiming facility through which you can seamlessly claim your Medicare rebate for the medical services you received.

Veteran’s Affairs may sign the service voucher.

RESULTS & FOLLOW UPS

Patients are asked to ring or make an appointment to receive any test results (blood tests, X-rays, ultrasounds, etc.) organised by your doctor. We urge you to do this so that all abnormal results are appropriately managed.

Results may only be released to the patient concerned to maintain confidentiality. Results for children under 16 may be released to their parent or guardian.

FEEDBACK & COMPLAINTS

We are grateful for all feedback from our patients and encourage you to let us know about any suggestions or concerns.

Please feel free to talk to your Dr doctor or the Practice Manager about any problems you may have.

There are feedback forms available at the reception counter. Both negative and positive feedback is encouraged, and this may be done anonymously. The practice uses feedback to provide impetus for change and development.

If you are not satisfied with our response or feel that the problem needs to be addressed by an external body, you may prefer to contact the:

Health Complaints Commissioner Tasmania